Customer Service Expert Bogotá On Site
TP Bogotá
Be part of the magic behind one of the worlds most recognized entertainment platforms! Join the customer service team at TP and help deliver exceptional support to customers worldwide. We are looking for individuals who are passionate about customer experience, empathetic, and eager to help clients enjoy seamless access to digital entertainment.
What Youll Be Doing Assist customers with inquiries, troubleshooting, and problem resolution related to streaming services. Provide guidance through multiple channels of attention (chat and phone). Deliver clear, professional, and empathetic communication to ensure customer satisfaction.
Investigate and use software tools to resolve customer issues quickly and effectively. Represent TPs world-class standards in every interaction. Maintain punctual, regular, and consistent attendance. Demonstrate dedication to quality and customer service tailored to client needs.
We empower clients by providing clear, reliable, and empathetic assistance whenever they face challenges with their accounts or streaming experience. Through our specialized service line, we ensure every customer enjoys a seamless and satisfying journey.
This initiative reflects our commitment to quality, innovation, and customer satisfaction, reinforcing our position as a trusted leader in global customer experience solutions. What Sets Us Apart We are experts in global digital business services, operating in 100 countries with nearly 500,000 employees worldwide.
Certified by Great Place To Work®, TP is recognized as one of the best workplaces both nationally and globally. We never stop innovating and always go beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected.
Educación mínima: Educación Básica Secundaria
años de experiencia
Idiomas: Inglés
What Youll Be Doing Assist customers with inquiries, troubleshooting, and problem resolution related to streaming services. Provide guidance through multiple channels of attention (chat and phone). Deliver clear, professional, and empathetic communication to ensure customer satisfaction.
Investigate and use software tools to resolve customer issues quickly and effectively. Represent TPs world-class standards in every interaction. Maintain punctual, regular, and consistent attendance. Demonstrate dedication to quality and customer service tailored to client needs.
Were Looking for Someone Who Has a C1 English level. Holds a High School Diploma. Demonstrates key competences: Emotional Intelligence Solution Orientation Communication Customer Orientation Problem Solving Collaboration Critical Thinking Persuasiveness Process Excellence Open-Mindedness Conditions Training salary: $2,800,000 COP / month Production salary: $2,800,000 COP / month Contract type: Indefinite term Language requirement: English C1 Campaign type: On-Site Bogotá (Connecta, Av.
Calle 26 92-32) Workload: 42 hours per week | Full-time Bonuses & Benefits Performance bonus Opportunity to work with one of the most recognized entertainment platforms worldwide Professional growth and development within TP Dynamic and multicultural work environment About the Campaign Our campaign is dedicated to delivering exceptional customer support for premium digital entertainment services.We empower clients by providing clear, reliable, and empathetic assistance whenever they face challenges with their accounts or streaming experience. Through our specialized service line, we ensure every customer enjoys a seamless and satisfying journey.
This initiative reflects our commitment to quality, innovation, and customer satisfaction, reinforcing our position as a trusted leader in global customer experience solutions. What Sets Us Apart We are experts in global digital business services, operating in 100 countries with nearly 500,000 employees worldwide.
Certified by Great Place To Work®, TP is recognized as one of the best workplaces both nationally and globally. We never stop innovating and always go beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected.
Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world. Make a difference with the TOP Team!.
RequerimientosEducación mínima: Educación Básica Secundaria
años de experiencia
Idiomas: Inglés
Palabras clave: servicio, service, experto, profesional, professional, expert
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