Our Network Solutions Agent position is the Job you have been looking for!

The ability to work quickly and overlap skills is required.

Responsibilities:

?️ Deliver excellent customer support via phone and email.

• You will answer questions about work, assist Service Providers with our app, and escalate issues to our Network team.
• Identify system performance issues and recommend improvements.
• You will negotiate requests for additional fees and investigate issues by listening to calls
• You will de-escalate upset customers by empathetically listening to their concerns andlooking for mutually beneficial situations.

Skills and qualifications:

• Experience with inbound and outbound calls.

?️ English required: B2+

• Strong verbal and written communication skills.
• Critical thinking and problem-solving capabilities.
• Experience with Salesforce is a bonus.