Client Success Manager
Do You Have the Heart of a Leader and the Soul of a Coach?
TRIS isn’t just a coaching company, we’re a movement for real estate professionals who are done with excuses and ready to build the kind of business (and life) that actually works.
We are obsessed with results.
We are located in Medellin Colombia and looking for someone to work in person with us.
The kind that comes from structure, mindset, execution, and community-driven accountability that makes growth inevitable.
But here’s the deal...
We don’t just want someone to fill a “support” role.We want someone who’s lit up by human connection.
Who sees potential in people before they see it in themselves.
Who thrives on helping others follow through and isn’t afraid to challenge them when they don’t.
We’re hiring a Community Manager / Customer Success Leader who wants to grow as fast as our clients do.
This is the heartbeat of our client experience.
You’ll be leading conversations, managing cohorts, tracking wins, keeping energy high, and making sure every client feels seen, supported, and unstoppable.
You’ll be part coach, part cheerleader, part ass-kicker (in the most loving way), and 100% essential to our mission.
We’re looking for someone who’s hungry.
Hungry for growth.Hungry to matter.
Hungry to be part of something that actually changes lives.
If you’re organized, proactive, emotionally intelligent, and excited about helping high-achievers stay on track and level up, this isn’t just a job. It’s a calling.
TRIS is growing fast.
The right person in this role won’t just support the journey... they'll accelerate it — for our clients and for themselves.
Ready to step into something bigger?
Apply now. Let’s build something extraordinary together.
Role Overview
This person will be responsible for managing and energizing our client communities, supporting active cohorts, and ensuring clients stay engaged, accountable, and moving forward inside our programs.
This is not a passive support role. We need someone proactive, organized, and confident in communicating with clients, someone who can follow up, ask hard questions (with empathy), and help drive retention through real human connection.
Key Responsibilities
Community & Cohort Management- Manage client cohorts inside our community platforms and Learning Management Systems (LMS)
- Drive weekly engagement inside the community (posts, check-ins, reminders, accountability prompts)
- Ensure client questions and messages are responded to promptly and clearly
- Maintain a positive, structured, and motivating environment aligned with TRIS language and culture
- Monitor client progress inside the program and flag disengaged or at-risk clients
- Conduct client check-in calls to:
- Review progress
- Address blockers
- Reinforce accountability
- Support retention by helping clients reconnect with their goals and commitments
- Escalate issues or concerns when needed with clear context and solutions
- Communicate confidently in excellent spoken and written English
- Follow up with clients via community messages, email, and calls
- Keep messaging aligned with TRIS tone: direct, supportive, and results-focused
- Go through TRIS trainings to deeply understand:
- Our programs
- Our avatar
- Our language and expectations
- Represent the TRIS brand consistently in all client interactions
Why This Role Matters
This role directly impacts:
- Client experience
- Client retention
- Program success
- Community energy
You’ll be a core part of the TRIS ecosystem, not just “support,” but a key player in helping clients stay committed and win.
Requirements
Requirements
Must-Have- Based in Colombia (Medellín preferred)
- Excellent English, written and spoken (near-native level)
- Proven experience in:
- Community management
- Customer Success
- Coaching programs, online education, or membership communities
- Experience working with:
- Learning Management Systems (LMS)
- Online communities (Slack, Skool, Circle, Facebook Groups, etc.)
- Comfortable speaking with clients on calls (check-ins, accountability, support)
- Highly proactive (doesn’t wait to be told what to do)
- Organized and detail-oriented
- Empathetic but firm, able to hold people accountable without being harsh
- Strong follow-up skills
- Open to feedback and continuous improvement
- Genuinely enjoys helping people move forward
- Background in coaching, real estate, sales, or personal development
- Experience working with U.S.-based clients
- Familiarity with accountability-driven programs or performance coaching
- Competitive Salary
- flexible work environment with a globally distributed team.
- Opportunity to lead and shape a high-impact customer success function.
- Collaborative and passionate culture, driven by innovation and excellence.
- Exposure to fast-growing, high-impact projects and meaningful professional development.